Support
Common questions about ordering and shipping. Where something is not settled yet, we say so.
Ordering
Do I need an account to order?
No. You can order without creating an account. Afterwards you can check your delivery with your order number and phone number.
Where can I see my order?
On the order lookup page, using your order number and the phone number you entered when ordering.
Shipping
Which countries can order?
Right now you can order only in 대한민국. Elsewhere the site shows the brand and the product without a buy option.
How much is shipping?
Free shipping nationwide.
This is a starting point, not a settled policy. Once it is settled, this page and the checkout change together.
How do I track a shipment?
Once an order ships, the carrier and tracking number appear on the order lookup page. Use that number with the carrier to see where the parcel is.
Other
What happens to the details I enter when ordering?
We take only what delivery needs. Card and bank details never reach our servers — they stay inside the payment provider. What we collect and how long we keep it is set out in the privacy policy.
Questions about the product
SPF, white cast, fragrance and other questions about the product itself are answered on the product page.
What we cannot answer yet
Delivery times, payment methods and exchange or return conditions are not decided yet. We would rather leave them blank than write down something unsettled. They go up here as soon as they are fixed.
Still stuck?
Get in touch.
- Phone
- 010-2173-6358